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USSD as a platform for managing emergency incidents is unique to MAC-911 / UPN.

 

BENEFITS to the caller:


 

Deaf / mute people, for the first time ever, are able to report incidents
Drop-down menus simplify submissions
Immediate, real time submission of information
Automated reference number sent to caller
Affordable - Cost to caller: 20 cents
Position of caller can be determined (Vodacom & MTN)

Typical USSD Strings in the MAC-911 portfolio:


 

*120*10111#

*120*10177#

*120*32211#
A typical drop-down menu for LIFE THREATENING EMERGENCIES

 

  Hijack
Bank robbery
Heart attack
Snake bite
Accident
Stroke
Drowning

 

A typical drop-down menu for SERVICE DELIVERY COMPLAINTS

 

  Pothole
Sewerage
Water
Power outage
Flooding
Fire
To test the USSD service, call
*120*10111#

 

Select:
TEST the PROGRAM